Guarantee Information

• We sell all items in an “as described” condition.  Therefore, unless otherwise noted, all items are sold as "AS-IS."
• Laptop Computers are tested with a Diagnostics Software ONLY, full functionality and software compatibility is NOT GUARANTEED.  Therefore, we do not process returns on Laptop/Notebook Computers unless the item is DOA or Obviously not as described.
• We DO NOT Ship any B/W Laser or InkJet/BubbleJet Printer with toner/ink.  They are tested with a used test toner.  We do not guarantee the print quality with your toner.
• We guarantee that your item will arrive in the described condition unless it has been damaged in shipping.
• The only guarantee we give on our items is that they will not be DOA --unless we have described them as untested or non-working.  If they are DOA, then you must contact us within 7 days of receiving the item. 
• We DO NOT Have the facilities or personnel to fully test or calibrate any TEST or MEDICAL Equipment.  We CAN NOT guarantee the proper calibration or function of any such equipment.
• If you win one of our auctions and for any reason decide that you cannot or will not proceed to purchase it, you will be charged a "Restocking Fee" of $10.  Failure to pay this fee will result in a NON-Paying Bidder alert AND a NEGATIVE FEEDBACK.
• The winning bidder must send payment within 10 days or you will be assessed a NPB.  Click HERE to view our NPB/FVF policy
• Please ask all questions you may have pertaining to the item you are interested in BEFORE YOU BID!  Once you have won the item it is yours and you are responsible for completing the transaction.
• If there is a problem with an item after you receive it, let us know and we may be able to help you with it.  We want our customers to be happy and if you are decent and reasonable with us, we will do our best to be fair and reasonable with you.
• We reserve the right to cancel any bid that we perceive as being a potential non-payer or that is a known problem customer.
• Shipping and Handling charges are fixed and non-negotiable.  Our items are pre-packed before they are listed and therefore we will not pack multiple auction items together.  If you do not agree with the shipping price that we charge then adjust your bid accordingly or else do not bid.  If you choose to pick an item up in person or use your own personal shipping account, you will still be required to pay a $5-$10 packing fee depending on the size of the item.
• These items that we are selling are USED (unless otherwise noted) and must be bid on accordingly.
• Accessories not included in the photo will not be included unless otherwise clearly specified.
• CADDY STYLE CD-ROM Drives DO NOT include the CD Caddy UNLESS otherwise stated in the auction description.
•  We will not be held responsible for mistakes in manufacturers descriptions and specifications. 
• We make no claims to the accuracy of any web page not maintained or created by GO SURPLUS.  Images, descriptions and pricing information presented in any MORE INFO link is to be considered for reference ONLY, and IS NOT of the specific item presented in the auction, unless otherwise stated IN THE AUCTION PAGE
• It is your responsibility to MAKE CERTAIN that you pay the correct amount.  We WILL NOT ship an item until we receive FULL PAYMENT.  However, if you accidentally OVERPAY, it is your responsibility to contact us.  NOTE: we have a $5.00 processing fee to refund overpayments.